Cancellation Policy

Chitih Sparkling Gems believes in helping its customers as far as possible, and has therefore a fair cancellation policy. Under this policy:

•    Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained

     if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
•    There is no cancellation of orders placed under the Same Day Delivery category.
•    No cancellations are entertained for those products that the Chitih Sparkling Gems marketing team has obtained on special occasions like Pongal,

     Diwali, Valentine's Day, Christmas, New Year etc. These are limited occasion offers and therefore cancellations are not possible.
•    In case of receipt of damaged or defective jewellery, please report the same to our Customer Service team. The request will, however, be entertained

      once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products.
•    In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service

      within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
•    In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them


A disclaimer may specify mutually-agreed and privately-arranged terms and conditions as part of a contract; or may specify warnings or expectations to the general public (or some other class of persons) in order to fulfill a duty of care owed to prevent unreasonable risk of harm or injury.